Pedro is a leader with a strong record of delivering strong financial results through business transformations, exceptional customer experience through an engaged workforce. With over 25+ years of multinational Banking and Tele-Communications experience, including Risk Management & Operations executive roles, across Canada, Mexico, Latin America and the Caribbean he has expertise at an executive level in Credit Risk Management, Collections Strategies, Fraud Management and Contact Centers across Financial Services and Telecommunications.
Pedro is a results driven leader and customer champion with excellent analytical skills. He is recognized as an expert in Business transformation strategic and decisive people leader. He has solid Risk, Credit, Collections, Fraud Management and Call Center background and fully bilingual in both English and Spanish.
Key Focus Areas
- Business transformations to become world class operator
- Credit, Collections and Fraud Management Frameworks
- Use of analytics to minimize credit and fraud losses
- Improve contact centre efficiency and effectiveness
- Remove friction from the customer and frontline experience through digital strategies
- Selective sell of Written Off Assets & forward flow agreements
Key Skills and Areas of Expertise
- Subject matter expert in Credit lifecycle management
- Risk based segmentation
- Early collections and fraud detection strategies
- Omni channel contact strategy
- Call Flow to drive engaging conversations to cure customers
- Loss mitigation programs
- Debt Collections Agency Management
- Risk Technology roadmaps and business cases
- Budget planning, execution and forecasting
- Senior Partner communication and engagement
- Operational Management (700+ people)
- Employee engagement via training, reward and recognition
Selected Experience
Contact us for more examples and detail of experience at over 40 companies in the sector
