Chris has spent over 15 years in executive roles, leading transformation and delivering performance improvements in businesses in the UK, Canada and across many other markets around the world.With a passion for new ideas, technology, and process innovation, he helps teams find new ways of working to improve performance. 

Data minded and people orientated his experience spans sectors from financial services, telecommunications and more recently in advisory roles in consultancy.

He has specialist knowledge across the customer lifecycle, from Account Origination, to Fraud, Account management, Collections and Recoveries. Chris frequently speaks at events and conferences. He is always keen to look ahead of the curve, demystify and share experience with a wider audience.

Key Focus Areas

  • Identifying financial performance improvements
  • Target Operating Model reviews
    • Strategy - Process - Organisational - Technology
  • Market and performance benchmark research
  • Future technology horizon scanning
  • Process transformation
  • Controls & controls environment
  • Helping clients on journey to be ‘best in class
  • Event hosting and content creation

Key Skills and Areas of Expertise

  • Subject matter expert in Customer lifecycle management
    • Target operating model reviews
    • Financial impact assessments
    • Process and strategy design
    • Performance MI and reporting
  • Process benchmarking and research
  • Performance metrics, analysis and controls
  • Business process Transformation
  • Operational Management (1000+ people)
  • Industry research and review process
  • Senior Stakeholder engagement

Selected Experience

     


Contact us for more examples and detail of experience at over 40 companies in the sector 

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